The real problem, however, is that it isn’t Microsoft on the line at all; the company doesn’t call customers unsolicited, ever. If you followed the scammer’s instructions, you’d be downloading malware: a program to allow remote access to your computer, which includes your personal and financial information.
You may have heard of the “Microsoft support” scam, when an impostor calls, claiming to be from technical services. We covered this particular scheme recently (check out “The Top 3 Types of Imposter Scams”), but it isn’t going away. It’s now the number one telephone fraud in Canada, and a British Columbia man even received a death threat from one irate scammer.
Curious what a call might sound like? One technically savvy recipient, a security researcher, had the “Microsoft employee” call back on a throwaway Google number, and recorded the call… with a special surprise message at the end for the scammer.
Check out the recording below. Note: don’t try this at home. If you receive one of these calls, hang up, and don’t download anything!
If you’ve gotten one of these calls, report them! Any information can aid law enforcement in investigations to take these scams down. Who to notify:
1. Your local police.
2. Your local BBB.
3. United States: Use the FTC Complaint Assistant form.
4. Canada: Contact the Canadian Anti-Fraud Centre.
For more information, check out the original article here.